Skip to main content

User Applications

Home > iPECS Products Overview > Applications > User Applications

iPECS Hotel PMS(iPECS Attendant Hotel)

Hotel Solution optimized for small to medium sized hotels, iPECS Hotel PMS(iPECS Attendant Hotel)
Ericsson-LG Enterprise provides PC based software attendant consoles that integrate telephony with external call data and workforce information. The applications simplify call handling and meet evolving communications requirements. As the operator consoles for Ericsson-LG Enterprise’s communications systems, iPECS Attendant gives highly efficient telephony connections for attendants, receptionists and secretaries.

iPECS Attendant is the IP based attendant console with soft phone function, hotel features and an improved user interface. Based on the iPECS platforms that integrated with iPECS Attendant, the supported features are various for quick and easy call handling.

<Features and Benefits>
Embedded IP soft phone functions
• Various call features without an external desktop phone
• High quality voice communications using a PC or laptop

Easy to use interface
• Well organized user interface and customizable display for individual attendant
• Wait time and priority based call handling with caller information
• Intuitive display icons: Monitoring window, Queue window and tool bar
• Quick and easy call handling with simple click or drag and drop
• Desktop phone and status presence based call routing
• iPECS UCS presence information display
• Busy Lamp Field(BLF) and status information display
• Shortcut keys for frequently used functions
• Pre-selected and customized station status message setting
• Station setting modification: Station name, COS, Temporary COS, attendant cancel, music selection
• Attendant status change : Day, Night, On demand, Weekend, Auto ring, Forward

Simple directory and database management
• Local phone book import and export
• Database and system component back up to the local hard disk drive
• Multiple local database interface
• Support MS Outlook integration
• Phone book management : Register, Edit, Delete, 17 database fields, Dynamic search, Sort, Filter

More productivity enhancement features
• Dialing options : Keypad dialing, click to call from the phone book, station icon, log view and speed dial
• Video call, Conferencing, Call recording, Text messaging, E-mail notice, Paging, Emergency call monitoring, etc.
• Multiple attendants’ monitoring and superb statistical reporting of all calls

Hospitality features
• Check in/out, wake up call, room status, room cut off, hotel reservation part-time of room charge calculation, add additional service charge option etc.
• Wake-up call management: Multiple wake-up, group set, optional set
• iPECS Attendant Hotel for basic PMS functionality
  - Check-out billing service, Custom billing format
  - System Information update in real-time(PMS DB sync)
  - DND service, message service
  - Room class(COS) setting, Room change and automatic change of COS when check out

Where To Buy

LIST ALL

COUNTRY PARTNER WEBSITE PHONE ADDRESS
Australia Aria Technologies Australia website +61 3 9213 9777 895 Wellington Road, ROWVILLE, VIC 3178 , Australia
Belarus Severen Zapad website +375 17 2002021 bld.21, 18, Klary Tsetkin st., Minsk, Belorussia
Brazil WECOM website +55 51 3079 5020 Avenida Lavras, 306 - Petropolis, Porto Alegre, RS, Brazil
Canada Nine-one-one Communication Supply (Nine-one-one) website 1-800-665-9911 7004F-5th Street SE Calgary, AB T2H 2G3 Canada
Chile Rabco website +56 2 251 1000 Avda. El Parron #533, La Cisterna Santiago - CHILE
China Ericsson Inspur Communication Technology website +86 10 8476 9000 No.5 Lize East Street, Chaoyang District, Beijing, 100102, P.R. China
Croatia Centrus TIM d.o.o website +385 1 222 0001 18, Jasenik str. 10000 Zagreb, Croatia
Cyprus Galatariotis Technical website +357 22 69 0000 15 Andrea Papacosta Street, 1037, Nicosia CYPRUS, P.O.Box 21547, 1510 Nicosia Cyprus
Denmark Connection Tele-Punkt A/S website 45 70106600 Roskildevej 333, 2610 Rødovre, Denmark
Dominican Republic Conian Technology website +1 (305) 607-0355 Ave. 27 de Febrero NO 495, Torre Empresarial Forum, Suite 5E, Santo Domingo, Dominican Republic
Dominican Republic Mesocom, SRL website +1 829 344 5244 Torre Piantini, Piso 11, Suite 1101 Gustavo Mejia Ricart esq. Av. Abraham Lincoln, Piantini Santo Domingo, Republica Dominicana
France LOGICOM website Z.I. PARIS NORD II, 74 RUE DE LA BELLE ETOILE, B.P. 58338 - 959
Germany Konstrukteins AG website +49 6747 950077 15 Trinkbornstr.18, 56281 Dörth, Germany
Greece Blue Technologies IKE website +302109901090 Pyrronos 69-71 16341 Ilioupoli Greece
Indonesia PT Safir Elektronik Indonesia (SEI Solution) website +62 21 5366 3535 Ruko Graha Kencana blok. CO, Jl. Raya Pejuangan no.88, Jakarta Barat 11530, Indonesia
Ireland Goldstar Telecom website +353 (21) 4300737 Unit 3 Kilnap Business & Technology Park, Old Mallow Road, Cork, Ireland
Israel BEZEQ International website +972-765614800 40 Shaham st Petach Tikva 49170 Israel
Italy Promelit Communication System (PCS) website +39 02 86884329 VIA MODIGLIANI 20, 20092 CINISELLO BALSAMO, Milan
Jordan Tawasol website +962 6 565 2112 Jude Center 66 Nasser Bin Jameel St Shmeisani, Amman, Jordan
Kazakhstan Partner Universal website +7 7272 444 900 Of. 307, block 3, 212A, Raymbek ave., Almaty, Kazakhstan, 050034 Of. 307, block 3, 212A, Raymbek ave., Almaty, Kazakhstan, 050034
Lebanon Tetracom website +961-1-582111 460 Corniche du Fleuve, P.O.Box: 16-6666 Achrafieh, Beirut 1100-2140, Lebanon
Malaysia SBS Channels website +60 3 7494 9891 No 1-1, Block C1, Dataran Prima, Jln PJU 1/41, 47301, Petaling Jaya, Selangor, Malaysia
Mexico Buy Technologies website +52 55 5358 5895 BLVD Avila Camacho 92A, Desp-704, Col El Conde, Naucalpan, CP 53500, Edo. de Mexico - BUY TECHNOLOGIES, S.A. de C.V.
Morocco Sigmatel website +212 5 22 97 47 49 Lot. Lina, N˚ 281 Rue N˚ 5 - Sidi Maarouf I, Casablanca, Morocco
New Zealand Atlas Gentech (NZ) Ltd website +64 09 574 2700 76 Carbine Road, Mt Wellington, Auckland, New Zealand 1060
Poland Intelligent Technologies S.A. (ITSA) website 48223933030 Al. Jerozolimskie 98 00-807 Warsaw Poland
Portugal VNP – Redes de Comunicação, Unipessoal, Lda website +351 215 975 138 Praceta António Feliciano de Castilho, nº 12 2745-070 Queluz, Portugal
Romania Electromagnetica (EMGS) website +40 21 423 23 05 266-268 Calea Rahovei Sector 5, Bucharest, Romania
Russia OOO ATC (Artcom) website + 7 495 795 07 58 bld.2, 5, Poslannikov pereulok, Moscow, Russia
Russia OOO RTC KG website +7 495 796 92 10 bld.1, 8, Bochkova st., Moscow, Russia
Saudi Arabia Saudi Ericsson Communications (SES) website +966 (11) 29 29 680 P.O. Box 9903, Riyadh 11423 Sitteen, Malaz
Singapore SR SUPPLY PTE LTD website 65 31514616 Blk 605B Macpherson Road #03-11, Citimac Industrial Complex, Singapore 368241
South Africa Aria Technologies Africa website +27 11 203 0360 Block D, 331 Roan Crescent, Corporate Park North, Midrand, Guateng, South Africa 1685
Spain Capri Telecom S.L. website +34.91.778.90.52 C/ Luces de Bohemia, 3 28018 MADRID, Spain
Sweden Licencia Telecom AB website +46 8 4707400 Hammarbacken 4A 191 49 SOLLENTUNA SWEDEN
Thailand LN Srithai Comm (LNSC) website +66 2 652 2541 6th Floor Maneeya Center Bldg. (Zone B) 518/5 Ploenchit Road, Lumpini, Patumwan, Bangkok 10330 Thailand
Tunisia One Tech Business Solution (OTBS) website +216 70 10 24 60 16, rue des Entrepreneurs Z.I.Charguia II - BP300- 1002 Tunis Belvedere TUNISIE
Turkey MN ILETISIM website +90 216 546 02 02 KOSUYOLU CAD. KATIP SALIH SOK. NO:37, KOSUYOLU34718 KADIKOY, ISTANBUL, TURKIYE
Ukraine Ortemir website (+380 44) 277 86 86 4 floor, 50, Gaidara str., Kiev, Ukraine
United Kingdom Pragma Distribution Limited. website +44-1903 927142 Unit E2, The Rock Business Park, The Hollow Washington, West Sussex, RH20 3GR,United Kingdom
Uruguay Conatel S.A. website +598 2902 0314 x2306 Ejido 1690 - Montevideo, CP 11200, Uruguay - CONATEL S.A.
USA Computer Telephony Distributing (CTD) website 1-864-527-9600 1200 Woodruff Road, F-9 Greenville, SC 29607
USA Presence Management website 1-614-652-6500 4393-E Tuller Rd. Dublin, Ohio 43017
USA Vertical Communications website +1-408-404-1600 3900 Freedom Circle, Suite 110, Santa Clara, CA 95054
Vietnam VKX website +84-91-320-9672 139 NgocHoi, HoangMai ThanhTri The Socailist Republic of Vietnam
LIST CLOSE