Pragma, distributor of Ericsson-LG Enterprise in UK, installed iPECS UCP600 system at the Setfords solicitors, one of the UK’s fastest growing legal practices.
Setfords work with solicitors across the UK, the majority of whom work from home or a remote office location. Setfords required a communication system that could easily support remote workers and also help them to meet the continuing demand for adding many new remote workers each month.
Setfords faced a number of major pain points with their current solution:
• Constraints placed on the number of remote workers they could support and the use of VPN for access.
• Office staff struggled to support remote workers without visibility of their presence and status.
• New users being added meant significant cost, resource and inconvenience.
• Cost control was an important factor as remote workers call costs need to be reduced.
Reliability of their communications was key as customers needed to trust and have positive experiences with the innovative new way in which Setfords were delivering legal services. Focus built a solution based on Ericsson-LG Enterprise iPECS technology combined with SIP trunk network connectivity.
The core system is an iPECS UCP 600 ensuring significant room for growth as they add many new users each month. LIP- 8012E IP handsets were deployed for all users providing a simple and intuitive feature set and most importantly easy remote connection without the need for VPN. Each handset was paired with an office based reception enabling additional support for each remote worker. The office reception used iPECS IP Attendant console providing full on screen control and presence.
This has enabled them to unlock the potential in their business and helped them to scale to achieve the growth.
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