The Government Lottery
Office (GLO), the national lottery organization in Thailand, has installed
iPECS-CM to upgrade its communications environment.
In order to meet the strong needs of reliable communications and better
customer service, the GLO adopted iPECS-CM as a main PBX along with iPECS CCS
and iPECS NMS applications and iPECS LIP-9070 multimedia terminal.
For the GLO as an organization opened for future growth, iPECS-CM was the right
solution for reliability and easy expandability. Bringing the iPECS CCS
solution along with the system, the 50 call center representatives can now
provide higher quality customer services. The advanced iPECS terminals also
enable the organization to communicate and collaborate more efficiently.
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