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[UK] The Hydro Hotel adopt iPECS Solutions

Created Date 15.07.03 | Modified Date 16.01.29 | IP | View 2737

Pragma, distributor of Ericsson-LG Enterprise in UK, installed iPECS UCP600 system at the Hydro Hotel,  elegant Victorian hotel with views over Lake Windermere in Cumbria, UK.

 The Hydro Hotel was going through the process of major refurbishment and was looking for a new communications solution that could overhaul their everyday processes, including:

•  Improving efficiency –with their existing system, the simplest tasks were taking far too long to complete.

•  Making it quicker and easier for staff to communicate and collaborate internally.

•  The ability to record calls or see where calls had been missed. The hotel had identified that business was being lost through missed calls or calls not being answered due to all lines being in use.

•  Increase margin through more direct bookings secured by phone or web enquiries.

iPECS UCP600 is installed to the Hyrdo Hotel, accompanying extensions in all 86 bedrooms and 6 conference rooms, 8 IP phones around the hotel for staff, 10 Wi-Fi handsets to give night porters roaming access, UCS mobile, as well as hospitality console in reception.

After adopting the iPECS solutions, the Hydro Hotel enhanced its communication and work efficiency significantly, including:

•  The Hotel staff to work more efficiently and communicate better, which in turn has lead to better and faster guest service

•  Simple integration with the Hotel’s PMS software, Guestline.

•  The iPECS’ Hospitality Console helps the Front of House team with faster processing of key activities such as guest check-in and room status which have lead to direct improvements in guest satisfaction and cost reduction.

•  The General Manager can now operate the Hydro Hotel and it’s sister hotel, the Samlesbury in Preston, using the UCS mobile application on his smartphone, reducing the need for unnecessary travel and expensive call charges.

“ The iPECS solution has empowered me and my team to take a more proactive approach to the day to day running of the Hotel. The ability to pull off simple reports has really helped the Management team to get a much clearer overall picture of how the business is doing and see where improvements can be made.” said Ian Catterill, GM at the Hydro Hotel.

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