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iPECS IPCR

Integrated IP Call Recording Solution, iPECS IPCR
iPECS IPCR(IP Call Recording) is a call recording and monitoring solution tightly integrated with iPECS platforms optimized for small and medium sized offices and contact centers. iPECS IPCR is designed as a simple and cost- effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.

<Features and Benefits>
Real-time monitoring and recording single server for all terminals
• Automatic call recording and on-demand recording
• N o additional hardware or cabling required
• IP, digital and SLT extension recording
• Graphical agent status monitoring : Idle, log in/out and busy
• Live agent call monitoring with a click of mouse
• On-demand recording of the entire call, simply press call recording button any time during the call
• Voice packet encryption and call recording at the same time
• Remote maintenance and automatic alarming

Remote call recording
• Record calls to remote branch, home office and road warriors
• Conversations are saved in a central or remote servers
• Remote packet trans-coding and relay via VOIM
• Multiple codec selection depending on network condition(G.723/G.729)
• Up to 10 systems register and record to a single iPECS IPCR server

Search and play recording
• Web based search and play
• Keyword search : Period, hour, agent, DIC and incoming/outgoing
• Directory search : Group or agent selection
• Built in media player : Play, stop, pause, marking and speed control
• Server status and memory monitoring

Distributed recording
• Flexible deployment without limiting functionality
• Traffic balancing and employing through local iPECS IPCR servers
• Local traffic saved in local servers : Regional agents and local conversation
• Support server redundancy for local survivability
• Up to 10 iPECS IPCR servers register and record calls from a single call server

Intuitive display of statistics
• Usage statistics graphs : Table, bar chart and line graph
• External calls, internal calls and average talking time
• Hourly, daily, monthly, yearly data and per agent data
• Web display and excel file downloadable
• User base access level management

Conference recording
• From 3 up to 32 party conference recording
• Mixing multi party conversation paths into one path via MCIM
• Any iPECS IPCR registered participants can save the conference
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Where To Buy

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COUNTRY PARTNER WEBSITE PHONE ADDRESS
Australia Aria Technologies Australia website +61 3 9213 9777 895 Wellington Road, ROWVILLE, VIC 3178 , Australia
Belarus Severen Zapad website +375 17 2002021 bld.21, 18, Klary Tsetkin st., Minsk, Belorussia
Canada Nine-one-one Communication Supply (Nine-one-one) website 1-800-665-9911 7004F-5th Street SE Calgary, AB T2H 2G3 Canada
Cyprus Galatariotis Technical website +357 22 69 0000 15 Andrea Papacosta Street, 1037, Nicosia CYPRUS, P.O.Box 21547, 1510 Nicosia Cyprus
Indonesia PT Safir Elektronik Indonesia (SEI Solution) website +62 21 5366 3535 Ruko Graha Kencana blok. CO, Jl. Raya Pejuangan no.88, Jakarta Barat 11530, Indonesia
Ireland Goldstar Telecom website +353 (21) 4300737 Unit 3 Kilnap Business & Technology Park, Old Mallow Road, Cork, Ireland
Israel BEZEQ International website +972-765614800 40 Shaham st Petach Tikva 49170 Israel
Italy Promelit Communication System (PCS) website +39 02 86884329 VIA MODIGLIANI 20, 20092 CINISELLO BALSAMO, Milan
Jordan Tawasol website +962 6 565 2112 Jude Center 66 Nasser Bin Jameel St Shmeisani, Amman, Jordan
Kazakhstan Partner Universal website +7 7272 444 900 Of. 307, block 3, 212A, Raymbek ave., Almaty, Kazakhstan, 050034 Of. 307, block 3, 212A, Raymbek ave., Almaty, Kazakhstan, 050034
Lebanon Tetracom website +961-1-582111 460 Corniche du Fleuve, P.O.Box: 16-6666 Achrafieh, Beirut 1100-2140, Lebanon
Morocco Sigmatel website +212 5 22 97 47 49 Lot. Lina, N˚ 281 Rue N˚ 5 - Sidi Maarouf I, Casablanca, Morocco
New Zealand Atlas Gentech (NZ) Ltd website +64 09 574 2700 76 Carbine Road, Mt Wellington, Auckland, New Zealand 1060
Poland Intelligent Technologies S.A. (ITSA) website 48223933030 Al. Jerozolimskie 98 00-807 Warsaw Poland
Russia OOO ATC (Artcom) website + 7 495 795 07 58 bld.2, 5, Poslannikov pereulok, Moscow, Russia
Russia OOO RTC KG website +7 495 796 92 10 bld.1, 8, Bochkova st., Moscow, Russia
Saudi Arabia Saudi Ericsson Communications (SES) website +966 (11) 29 29 680 P.O. Box 9903, Riyadh 11423 Sitteen, Malaz
South Africa Aria Technologies Africa website +27 11 203 0360 Block D, 331 Roan Crescent, Corporate Park North, Midrand, Guateng, South Africa 1685
Spain Capri Telecom S.L. website +34.91.778.90.52 C/ Luces de Bohemia, 3 28018 MADRID, Spain
Sweden Licencia Telecom AB website +46 8 4707400 Hammarbacken 4A 191 49 SOLLENTUNA SWEDEN
Thailand LN Srithai Comm (LNSC) website +66 2 652 2541 6th Floor Maneeya Center Bldg. (Zone B) 518/5 Ploenchit Road, Lumpini, Patumwan, Bangkok 10330 Thailand
Tunisia One Tech Business Solution (OTBS) website +216 70 10 24 60 16, rue des Entrepreneurs Z.I.Charguia II - BP300- 1002 Tunis Belvedere TUNISIE
Turkey MN ILETISIM website +90 216 546 02 02 KOSUYOLU CAD. KATIP SALIH SOK. NO:37, KOSUYOLU34718 KADIKOY, ISTANBUL, TURKIYE
Ukraine Ortemir website (+380 44) 277 86 86 4 floor, 50, Gaidara str., Kiev, Ukraine
United Kingdom Pragma Distribution Limited. website +44-1903 927142 Unit E2, The Rock Business Park, The Hollow Washington, West Sussex, RH20 3GR,United Kingdom
USA Computer Telephony Distributing (CTD) website 1-864-527-9600 1200 Woodruff Road, F-9 Greenville, SC 29607
USA Presence Management website 1-614-652-6500 4393-E Tuller Rd. Dublin, Ohio 43017
Vietnam VKX website +84-91-320-9672 139 NgocHoi, HoangMai ThanhTri The Socailist Republic of Vietnam
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