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iPECS CCS

Intelligent Multi-Channel IP Contact Center Solution, iPECS CCS
iPECS CCS is a multi-channel contact center solutions package for SME. Its multiple channels in comprehensive all in one solution provide seamless connections for your smart customer services.

<Features and Benefits>
Best suite for small and medium sized contact center
• Cost effective bundles for basic contact center with iPECS platforms
• Flexible add-on and optional modules for additional functionality
• Easy installation and operation with intuitive and simple functions
• Embedded CRM interface for major CRM solutions

Multi-channel all in one solution
• iPECS CCS enables you to provide smart customer service enabling customers to communicate any way they choose
• Managing telephone, e-mails, voice mail, fax, SMS, web call back, call back in queue, web chat and social networking
• Different rules for each media or channel
• Virtual server support for multi functional servers
• Agent use the iPECS CCS Desk agent for multimedia call handling

Next generation customer contact
• Enable consistent cross channel communications
• Social Network Solution supports most popular medias(Twitter and Facebook)
• Multimedia outbound Tele-Marketing
• CRM integration for better service for customers and business integration
• Expert contact levering Unified Communications Solutions increase productivity and improve customer service by providing first contact resolution

Web based reporting tool
• Real-time monitoring and historical reports on a range of call accounting, billing, call analysis, etc.
• Integrating with voice recording or CRM/Database in the contact center to show comprehensive reports
• Business intelligent Dash Board

iPECS CCS consists of basic package and modularized options for special functions
• Basic package
  - CCS Q : Multi channel inbound CC
  - CCS Desk : Agent’s desktop software
  - CCS Report : Monitoring and report
• Optional modules
  - CCS Call : Multimedia outbound CC
  - CCS Chat : Web chat and instant messaging clients
  - CCS Social : Social networking with Twitter and Facebook
  - CCS IVR : Interactive voice response
  - CCS Record : Voice recording
  - CCS SMS : SMS server(TBD)
  - CCS Survey : Survey for customer service measurement
  - CCS Coach : Coach for agent training
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Where To Buy

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COUNTRY PARTNER WEBSITE PHONE ADDRESS
Australia Aria Technologies Australia website +61 3 9213 9777 895 Wellington Road, ROWVILLE, VIC 3178 , Australia
Belarus Severen Zapad website +375 17 2002021 bld.21, 18, Klary Tsetkin st., Minsk, Belorussia
Canada Nine-one-one Communication Supply (Nine-one-one) website 1-800-665-9911 7004F-5th Street SE Calgary, AB T2H 2G3 Canada
Cyprus Galatariotis Technical website +357 22 69 0000 15 Andrea Papacosta Street, 1037, Nicosia CYPRUS, P.O.Box 21547, 1510 Nicosia Cyprus
Indonesia PT Safir Elektronik Indonesia (SEI Solution) website +62 21 5366 3535 Ruko Graha Kencana blok. CO, Jl. Raya Pejuangan no.88, Jakarta Barat 11530, Indonesia
Ireland Goldstar Telecom website +353 (21) 4300737 Unit 3 Kilnap Business & Technology Park, Old Mallow Road, Cork, Ireland
Israel BEZEQ International website +972-765614800 40 Shaham st Petach Tikva 49170 Israel
Italy Promelit Communication System (PCS) website +39 02 86884329 VIA MODIGLIANI 20, 20092 CINISELLO BALSAMO, Milan
Jordan Tawasol website +962 6 565 2112 Jude Center 66 Nasser Bin Jameel St Shmeisani, Amman, Jordan
Kazakhstan Partner Universal website +7 7272 444 900 Of. 307, block 3, 212A, Raymbek ave., Almaty, Kazakhstan, 050034 Of. 307, block 3, 212A, Raymbek ave., Almaty, Kazakhstan, 050034
Lebanon Tetracom website +961-1-582111 460 Corniche du Fleuve, P.O.Box: 16-6666 Achrafieh, Beirut 1100-2140, Lebanon
Morocco Sigmatel website +212 5 22 97 47 49 Lot. Lina, N˚ 281 Rue N˚ 5 - Sidi Maarouf I, Casablanca, Morocco
New Zealand Atlas Gentech (NZ) Ltd website +64 09 574 2700 76 Carbine Road, Mt Wellington, Auckland, New Zealand 1060
Poland Intelligent Technologies S.A. (ITSA) website 48223933030 Al. Jerozolimskie 98 00-807 Warsaw Poland
Romania Electromagnetica (EMGS) website +40 21 423 23 05 266-268 Calea Rahovei Sector 5, Bucharest, Romania
Russia OOO ATC (Artcom) website + 7 495 795 07 58 bld.2, 5, Poslannikov pereulok, Moscow, Russia
Saudi Arabia Saudi Ericsson Communications (SES) website 966-1-29-29 678 P.O. Box 9903, Riyadh 11423 Sitteen, Malaz
South Africa Aria Technologies Africa website +27 11 203 0360 Block D, 331 Roan Crescent, Corporate Park North, Midrand, Guateng, South Africa 1685
Spain Capri Telecom S.L. website +34.91.778.90.52 C/ Luces de Bohemia, 3 28018 MADRID, Spain
Sweden Licencia Telecom AB website +46 8 4707400 Hammarbacken 4A 191 49 SOLLENTUNA SWEDEN
Thailand LN Srithai Comm (LNSC) website +66 2 652 2541 6th Floor Maneeya Center Bldg. (Zone B) 518/5 Ploenchit Road, Lumpini, Patumwan, Bangkok 10330 Thailand
Tunisia One Tech Business Solution (OTBS) website +216 70 10 24 60 16, rue des Entrepreneurs Z.I.Charguia II - BP300- 1002 Tunis Belvedere TUNISIE
Turkey MN ILETISIM website +90 216 546 02 02 KOSUYOLU CAD. KATIP SALIH SOK. NO:37, KOSUYOLU34718 KADIKOY, ISTANBUL, TURKIYE
Ukraine Ortemir website (+380 44) 277 86 86 4 floor, 50, Gaidara str., Kiev, Ukraine
United Kingdom Pragma Distribution Limited. website +44-(0)1444 480900 Unit C1, York Road, Burgess Hill, West Sussex, RH15 9AD United Kingdom
USA Computer Telephony Distributing (CTD) website 1-864-527-9600 1200 Woodruff Road, F-9 Greenville, SC 29607
USA Presence Management website 1-614-652-6500 4393-E Tuller Rd. Dublin, Ohio 43017
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