Smart All-in-one, Smart Customer Service
iPECS Contact Center Suite is a multi-channel Contact Center solutions package for SMB. Its multiple channels in comprehensive all-in-one solution provide seamless connections for your smart customer services.
Ericsson-LG Enterprise branded IP Contact Center Solution
As the Ericsson-LG Enterprise contact center solution, the iPECS CCS has seamless and tighter integration with iPECS-LIK and iPECS-CM. In addition, with valuable packaging with other Ericsson-LG Enterprise applications, your contact center agents and staff are able to fully utilize the benefits of Unified Communications, mobility or other performance enhancement applications.
Single, All-in-one Platform
• Managing telephone, E-mails, faxes, SMS, web call back, call-back in queue, Web chat, Social Networking
• Different rules for each media or channel
• Virtual server support for multi-functional servers
• Agent use the same iPECS CCS DESK agent for multi-media call handling
• Modular architecture for flexible, scalable and cost effective configuration based on the requirement
• Cost effective bundles for initial installation
• Easy addition of modularized functions in options
• Lower TCO
› No need additional server for cards
› Use HMP(Host Media Processing), no dialogic card
• Less maintenance with no hardware and less servers
• Prompt respond and real time business rule change with easy self creating Call Flow Design tool
• Easy and intuitive tools reduce training cost
• Self service automation reduces bottom line cost
Simple and easy to use
• CFD(Call Flow Design) for business process set up provides pre-defined best practice Call Flow Sample, simple drag and drop tool, and real time changes without needing to learn complex administration or script.
• Easy project management for customers & partners allows company to develop its own templates, and faster implement and reduce chance of error.
• Drag & drop call control
• Flexible and intuitive Dash board and reports
• Messenger type of CCS Desk agent
Where To Buy