- iPECS IPCR
- Integrated IP Call RecordingiPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.FeaturesReal time monitoring and recording Single server for recording all terminals• All call recording and on-demand recording• No additional hardware or cabling required• IP, digital and SLT extension recording• Graphical agent status monitoring: idle, log in/out, busy• Live agent call monitoring with a click of mouse• On-demand recording of the entire call, simply press call recording button any time during the callRemote call recording• Record calls to remote branch, home office, road warriors• Conversations are saved in a central or remote servers• Remote packet trans-coding and relay via VOIM• Multiple codec selection depending on network condition(G.723/G.729)• Up to 10 systems register and record to a single IPCR serverSearch and play recordings• Web based search and play• Keyword search: period, hour, agent, DIC, incoming/outgoing• Directory search: group or agent selection• Built-in media player: play, stop, pause, marking, speed control• Server status and memory monitoringDistributed recording• Traffic balancing employing local IPCR servers• Local traffic saved in local servers: regional agents, local conversation• Local survivability• Up to 10 IPCR servers register and record calls from a single Call ServerIntuitive display of statistics• Usage statistics graphs: table, bar chart and line graph• External calls, internal calls and average talking time• Hourly, daily, monthly, yearly data and per agent data• Web display and excel file downloadableConference recording• From 3 up to 32-party conference recording• Mixing multi-party conversation paths into one path via MCIM• Any IPCR registered participants can save the conference
- iPECS NMS
- Powerful Multi-Site Monitoring and ManagementiPECS NMS is a powerful web based Network Management tool designed for SMB to improve its staff efficiency, permit rapid response to system alarms, and optimize system resources with remote access, usage statistics and automated alarm notification.
Fault management and realtime system monitoringiPECS NMS monitors registered systems in real-time to deliver fault and alarm event statistics. The NMS Server generates automatic e-mail alerts of fault and alarm defined as critical by the system manager. In addition, while on-line, NMS Server can be configured to notify the NMS Web client while the manager works on other PC tasks. Managers can thus identify critical issues with monitored systems implementing corrective measures before the faults become service affecting or even noticed by users
Inventory managementiPECS NMS monitors and maintains a list of the resources and components for all registered systems. The list includes the call server, each gateway, terminals and even soft-phones as well as software associated with each system and component. Reports in the form of an Excel file can be generated by the system manager for analysis and inventory accounting within the company.Web based client accessiPECS NMS employs a Web based design for access to management tools and reports. Clients require no special software; using their browser, managers have full access to NMS services to monitor and maintain registered systems, components and applications from anywhere there is IP access.Traffic statisticsUnderstanding system resource usage is an effective starting point in managing a communication system. iPECS NMS monitors registered systems to deliver detailed traffic statistics covering use of the various components and resources of the system. Managers can easily analyze the traffic data to determine under and over usage of resources as well as usege trend and adjust system configurations to address any issues. In addition, iPECS NMS provides detailed and summary data for call accounting and cost allocation.Remote maintenancePeriodically, LGN releases enhancements to iPECS LIK software that are specifically designed to permit direct upload directly over the network. While simple, the process can be tedious and time consuming. With iPECS NMS the repetitive process is reduced to just a few clicks of your mouse assuring accurate efficient and complete upgrades to multiple iPECS systems and components.Easy installation & operationThe iPECS NMS application is designed to easily install in a Windows environment. Following the straight forward install shield instructions, the system manager can quickly complete installation. An intuitive GUI permits the manager to register up to 500 iPECS systems to a single iPECS NMS Server. Registering the monitored systems are also managed by easy to use GUI and up to recommended maximum capacity of 500 systems. System managers can access the monitoring system whenever they want to access and wherever they are. Just by opening Internet Explorer on any networked PC, system managers can take full control of monitored systems.Switch information managementThe iPECS NMS enables you to monitor and manage the registered network switches. With Ericsson-LG Enterprise iPECS Ethernet Switch Series, iPECS NMS displays general switch information, board and version information, real-time CPU and memory utilization. All the configuration information including port configuration, port mirroring, VLAN, spanning tree information, LLDP and others are displayed. Those switch information at a glance is very critical for the system manager of IP communication environment.