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User Applications

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iPECS UCS
Optimize Your Business Communications, iPECS UCS
iPECS UCS is a unified communications application that enables users to boost their productivity from anywhere with any devices. Recently distributed work environments have posed significant challenges for employees, and making it harder to stay connected. Effective and efficient communications are critical for all businesses to better serve their customers, stay competitive in the market and to expand their global presence. iPECS UCS streamlines communications and enhances productivity with unifying presence, instant messaging, voice, video, audio/video conference, sharing features and so on. All collaboration tools are provided to ensure secure delivery of messages to a variety of devices including desktop, tablet and smart phone. The flexible deployment model allows users to communicate and collaborate more effectively as long as they stay connected on the Internet, creating an ubiquitous working environment.

<Features and Benefits>
Integrated Presence
• Instant decision on reachability by status color
• Save time and cost through real-time communications with people who are available for collaboration
• Integrated DND setting is available for both iPECS UCS client and desk phone at the same time

Single & Multi Log-in by user license
• Single log-in : Available log-in on to one client at a time (Basic/Advanced user license)
• Multi log-in : Available log-in on to multiple client at the same time with single ID/PW (Power user license)

Instant Messaging, SMS and Note
• Various chatting mode(1:1, 1:N, Ad-hoc)
• Inviting others by drag and drop
• IM continuity among clients
• Packet encryption by AES
• Send and receive text message to other internal iPECS system or external SMS users
• Leave a note for offline iPECS UCS user

Audio Call
• Call popup : Display caller’s information based on CID
• MS Outlook popup : Display caller’s contact information in MS Outlook based on CID
• Call memo : Noting important information during a call
• Call recording : Easy on-demand call recording in local storage

Click to Call
• Easy dialing in web and windows application
1. Capturing numbers by mouse dragging
2. Call in the Quick Call Control Bar or the Call Assistance

Call Control
• Call control on iPECS UCS desktop client for the desk phone calls
• Most call control function can be executed by one click or drag and drop(Answer/Drop/Deny/Transfer/Hold/Park)
• Flexible button sync between desk phone and UCS client

Visual Voice Mail
• Automatic synchronization with system voice mail board
• Non serial access to a message

Audio Conference
• Easy conference building by graphical user interface and drag and drop
• Conference control features : Invite, Remove, Mute, Changing Master, Record

MS Outlook Synchronization
• Synchronization with MS Outlook contact and schedule
• Contacts registered to MS Outlook are synchronized to iPECS UCS users’ private directory
• If private option is activated, the schedule is not opened to the shared users from the iPECS UCS
• Easy dialing phone number on MS Outlook contact

MS Exchange Server Integration
• MS Outlook schedule synchronization with or without iPECS UCS login
• Option 1 : Integration with local MS Outlook client
• Option 2 : Synchronization between MS Exchange server and iPECS UCS server

Organization Chart
• Hierarchy tree view in organization table
• Member’s presence status
• Diverse view modes of organization chart
• Member view table customization
• Member sort by IM, phone status and so on
• Immediate organization refresh manually
• Periodic organization update by time setting
• Automatic update of Non UCS users’ phone numbers(Extensions)
• Searching user by text

Video Conference
• Build face to face conference at anytime, anywhere
• Maximum 9 party, 8 group video conference
• Video resolution : QCIF, CIF, VGA, 4CIF(704 x 480/576)
• Ad-hoc/Meet-me conference and e-mail notification
• Application sharing during conference
• Remote monitoring, still shot
• Presentation mode(1:32)

Collaboration
• More effective and productive work with others
• File sharing
• Program sharing
- Application : Sharing documents, spreadsheets, presentations and drawing in real time
- Desktop : Sharing desktop screen
• Web push : Sharing web page address
• Whiteboard : Sharing drawings and free-form text

Supporting Multiple Call Server
• Integrated UC management for multiple call servers
• Register more than 2 call servers to one iPECS UCS server
• Share user’s presence registered at different call server

Client Virtualization
• iPECS UCS Server : Runs on VMWare, Citrix and MS Hyper-V
• iPECS UCS Windows Client : Runs on VMWare, Citrix and MS Remote Desktop Service

Active Directory based Single Sign On
• Login to iPECS UCS without inputting ID and Password
• Improves customer satisfaction by quick and simple login process
• Use the same as the account of Active Directory

CRM Integration
• Support integration with wide range of CRMs(MS Dynamics CRM, Salesforce.com, LDAP, etc.)
• Dialing(Click call) straight from your CRM, accounts package, website or any desktop application
• Show name of caller in preview window and CRM screen pop-up
• Simultaneous search of multiple address books
• Support URL based CRM
* iPECS UCS features are dependent upon server types (Standard/Premium) and user base license (Basic/Advanced/Power).

 

 

 

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iPECS RCC Gateway
Easy and Simple Remote Call Control Solution, iPECS RCC Gateway
Through iPECS RCC(Remote Call Control) Gateway solution, users can easily handle outgoing/incoming calls with a simple click on MS Lync/SfB(Skype for Business). iPECS RCC Gateway solution for integration with MS Lync/SfB consists of ‘RCC Gateway’ and ‘RCCV Client’. For flexible deploying on various office environments, iPECS RCC Gateway provides various scenarios. It provides two types of user scenario. Users can do remote control of iPECS desk phones with ‘RCC mode’ and SIP voice communication with ‘VC mode’. iPECS RCC Gateway solution is available in Cloud Service solution as well as on premise solution.

<Features and Benefits>
iPECS RCC Gateway configuration
• Linkage with both desktop phone and MS Lync/SfB Client presence
• Desktop phone control in iPECS RCCV Client
• MS Plus CAL(Client Access License) to be replaced by the iPECS RCC Gateway solution in two concepts

iPECS RCCV Client user interface
• On installation of the iPECS RCCV client, it will be shown and positioned underneath of MS Lync/SfB Client
• When right click on MS Lync/SfB contact list, “Make Call(s)” menu will be shown
• The station number will be displayed as shown in the “desktop phone” number assigned by the Active Directory

iPECS RCCV Client features
• ‘RCC Mode’ for desktop phone call control solution : MS Lync/SfB with iPECS RCCV Client and desktop phone
- Remote call control for iPECS desktop phones in iPECS RCCV Client
- Desktop phone status updated to MS Lync/SfB presence
• ‘VC Mode’ for SIP voice communication solution : MS Lync/SfB with iPECS RCCV Client
- iPECS RCCV Client as a SIP extension
- No iPECS RCC Gateway needed
- MS Lync/SfB calls for MS Lync/SfB clients
- iPECS RCCV Client soft phone status updated to MS Lync/SfB presence

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iPECS ClickCall
Significant Change in Your Office Communications, iPECS ClickCall
iPECS ClickCall is a smart application used to make communications simpler and easier when working with a PC. All you need to do is drag a telephone number from any Windows application such as a website, Windows document or any application running on your PC. You don’t need to memorize a phone number to make a call from a desktop phone. You can even reduce the chances of delays or mistakes made by pressing buttons when making a call in desktop phone.

<Features and Benefits>
• Click to call from any selectable number in Windows application
  - Easy dialing of selectable number from Windows applications
  - Show dialed call log up to 10
  - Exit/Setup only through the icon in Windows tray
  - Setup dialing information
  - Multi language support
• Call control client without voice module
• Easy installation : Simple call client without dedicated server

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iPECS Attendant
More Calls, Better Service, iPECS Attendant
Ericsson-LG Enterprise provides PC based software attendant consoles that integrate telephony with external call data and workforce information. The applications simplify call handling and meet evolving communications requirements. As the operator consoles for Ericsson-LG Enterprise’s communications systems, iPECS Attendant gives highly efficient telephony connections for attendants, receptionists and secretaries.

iPECS Attendant is the IP based attendant console with soft phone function, hotel features and an improved user interface. Based on the iPECS platforms that integrated with iPECS Attendant, the supported features are various for quick and easy call handling.

<Features and Benefits>
Embedded IP soft phone functions
• Various call features without an external desktop phone
• High quality voice communications using a PC or laptop

Easy to use interface
• Well organized user interface and customizable display for individual attendant
• Wait time and priority based call handling with caller information
• Intuitive display icons: Monitoring window, Queue window and tool bar
• Quick and easy call handling with simple click or drag and drop
• Desktop phone and status presence based call routing
• iPECS UCS presence information display
• Busy Lamp Field(BLF) and status information display
• Shortcut keys for frequently used functions
• Pre-selected and customized station status message setting
• Station setting modification: Station name, COS, Temporary COS, attendant cancel, music selection
• Attendant status change : Day, Night, On demand, Weekend, Auto ring, Forward

Simple directory and database management
• Local phone book import and export
• Database and system component back up to the local hard disk drive
• Multiple local database interface
• Support MS Outlook integration
• Phone book management : Register, Edit, Delete, 17 database fields, Dynamic search, Sort, Filter

More productivity enhancement features
• Dialing options : Keypad dialing, click to call from the phone book, station icon, log view and speed dial
• Video call, Conferencing, Call recording, Text messaging, E-mail notice, Paging, Emergency call monitoring, etc.
• Multiple attendants’ monitoring and superb statistical reporting of all calls

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iPECS Hotel PMS(iPECS Attendant Hotel)
Hotel Solution optimized for small to medium sized hotels, iPECS Hotel PMS(iPECS Attendant Hotel)
Ericsson-LG Enterprise provides PC based software attendant consoles that integrate telephony with external call data and workforce information. The applications simplify call handling and meet evolving communications requirements. As the operator consoles for Ericsson-LG Enterprise’s communications systems, iPECS Attendant gives highly efficient telephony connections for attendants, receptionists and secretaries.

iPECS Attendant is the IP based attendant console with soft phone function, hotel features and an improved user interface. Based on the iPECS platforms that integrated with iPECS Attendant, the supported features are various for quick and easy call handling.

<Features and Benefits>
Embedded IP soft phone functions
• Various call features without an external desktop phone
• High quality voice communications using a PC or laptop

Easy to use interface
• Well organized user interface and customizable display for individual attendant
• Wait time and priority based call handling with caller information
• Intuitive display icons: Monitoring window, Queue window and tool bar
• Quick and easy call handling with simple click or drag and drop
• Desktop phone and status presence based call routing
• iPECS UCS presence information display
• Busy Lamp Field(BLF) and status information display
• Shortcut keys for frequently used functions
• Pre-selected and customized station status message setting
• Station setting modification: Station name, COS, Temporary COS, attendant cancel, music selection
• Attendant status change : Day, Night, On demand, Weekend, Auto ring, Forward

Simple directory and database management
• Local phone book import and export
• Database and system component back up to the local hard disk drive
• Multiple local database interface
• Support MS Outlook integration
• Phone book management : Register, Edit, Delete, 17 database fields, Dynamic search, Sort, Filter

More productivity enhancement features
• Dialing options : Keypad dialing, click to call from the phone book, station icon, log view and speed dial
• Video call, Conferencing, Call recording, Text messaging, E-mail notice, Paging, Emergency call monitoring, etc.
• Multiple attendants’ monitoring and superb statistical reporting of all calls

Hospitality features
• Check in/out, wake up call, room status, room cut off, hotel reservation part-time of room charge calculation, add additional service charge option etc.
• Wake-up call management: Multiple wake-up, group set, optional set
• iPECS Attendant Hotel for basic PMS functionality
  - Check-out billing service, Custom billing format
  - System Information update in real-time(PMS DB sync)
  - DND service, message service
  - Room class(COS) setting, Room change and automatic change of COS when check out

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Phontage
IP based Soft Phone Application, Phontage
Phontage is a multimedia communications tool that integrates the extensive iPECS voice communications capabilities with communications aware applications on your PC or laptop. Phontage’s user friendly interface enriches your communications experience and eases access to contact databases.

<Features and Benefits>
Powerful communications tool
• All the features of an IP multi button desktop phone
• Link to users desktop phone with simultaneous ring
• Phone book, Call log, Scheduled dial, SMS, Video call and application sharing features

Simple personal contact management
• Personal phone book with links to users’ PIM(Personal Information Manager) such as Microsoft Outlook, GoldMine, and ACT!
• Synchronizing the DB with Microsoft Outlook contacts and scheduler for simple data management

Variety of client types
• Available in several versions(Basic and Deluxe)
• Basic : Powerful tool for users with intense communications needs
• Deluxe : Users who need one-on-one multimedia collaboration

User friendly interface
• Always on top call assistant and smart system tray
• Audio tuning wizard and wireless hook-switch integration

Enhancing the communication experience
• With links to your contact manager simply dial by name
• Register Phontage with desktop phone and seamlessly switch voice from PC by just lifting the desktop phone handset
• With incoming calls, Phontage delivers a popup with details from your contact manager
• Scheduled dialing adds to the power of Phontage as a personal assistant